When you experience a power outage you want your service restored as quickly as possible. So do we. To help us restore service as quickly and efficiently as possible it’s important that you notify us.
Before You Report
Before calling us to report a power outage, please help us determine if the service problem exists within your home’s electrical system or on our system. This could help get your power back on more quickly.
- Check to see if your neighbors are without electricity. If they also are without service, there’s a good chance the problem is on our system.
- If your neighbor has power and you don’t and your homes are served by the same power line, the problem may be within your home’s electrical system.
- Try resetting your home’s main disconnect breaker (outside by your meter) by switching the breaker off and then back on.
- If this doesn’t work, check your breaker panel (often in the garage) for tripped breakers and reset them if necessary.
- If this doesn’t work, please report the outage.
Reporting an Outage
Outages may be reported in the following ways:
- By phone at (877) 272-1500 toll-free (outside Ada, inside PEC service area), or (580) 272-1500 (local Ada Area)
- Via People’s Electric Cooperative’s (PEC’s) SmartHub website or mobile app
- By our Outage Texting Service 24/7
View our Outage Map & FAQ’s page for PEC’s current outage map.
While social media is an excellent way to keep up with outages, we encourage members not to use Facebook or Twitter to report an outage. Our social media channels are not tied into our outage management system.
High-Volume Call Answering System
- Our high-volume automated call answering system helps relay problems to our staff quickly and effectively and tracks restoration efforts, even during major interruptions.
- When you call, text, or report your outage via SmartHub, the system pinpoints the problem based on your PEC account number or the telephone number you have on file with us.
- If your phone number has changed, please contact us.
After You’ve Reported an Outage to PEC
- Turn off all electrical appliances that were on when service was disrupted, leaving a lamp on so you’ll know when power is restored.
- Turn off the circuit breakers to major appliances.
- To help preserve food items, leave the doors to your refrigerator and freezer closed.
- Once power is restored, avoid overloading by turning appliances back on in 15-minute intervals.